1. Device Overview

The CCELL Tank is a fully integrated all-in-one (AIO) device featuring a battery, reservoir, ceramic heating core, airflow system, mouthpiece, and USB‑C charging in one compact unit—no external cartridges or "switches" are involved

Among its defining features:

• Button activation: Tap the button twice to begin a 10‑second preheat, then inhale—no separate mouthpiece switch.

• Voltage presets: 2.4 V, 2.8 V, 3.2 V.

• Child-resistant button lock: Press 5 times quickly to lock/unlock .

• Dual air‑vent and isolated airway: Prevents clogging and ensures clean vapor .

2. Recommended Settings

Follow a progressive voltage tuning model to accommodate Sano Gardens’ extracts:

Voltage Best For 2.4 V Light distillates 2.8 V Mid-range oils 3.2 V Full-spectrum/live resin.

Always begin at the lowest voltage and fine-tune based on performance.

3. Setup & Use Checklist

1. Charge fully via USB‑C until LED indicates completion.

2. Unlock button (if locked) via five rapid taps.

3. Activate: tap the button twice to start 10-second preheat, then inhale

4. Inhale steadily post-preheat for consistent vapor.

5. Store upright to prevent leaks; device contains leak-resistant design but upright is best practice.

4. Troubleshooting Guide

A. No Vapor / No LED

Possible causes:

• Battery low or cable issue

• Button or airflow path is obstructed

Steps to resolve:

1. Recharge fully and ensure cable integrity.

2. Clean airflow and button area gently.

3. Unlock the button, then double-tap to preheat.

4. If still inactive, offer a replacement—no guesswork.

B. LED Blinks 10 Times

This indicates:

• Battery too low or safety feature triggered due to overheating

Steps to resolve:

• Fully charge the device.

• Let it cool (~5 minutes).

• Re-attempt activation with correct button sequence.

• If blinking persists, promptly replace under guarantee.

C. Weak Vapor / Gurgling

Possible causes:

• Thick oil causing slight clog

• Incomplete preheat sequence

Steps to resolve:

1. Re-run the 10-second preheat and inhale again.

2. If still weak, gently warm device (hairdryer or hand warmth, ~20–30 sec).

3. Store and use upright for better oil flow.

D. Leakage or Drips

Though leak-resistant, issues can occur if misused:

Steps to resolve:

• Confirm upright storage.

• Ensure button lock is engaged if not using device (prevent accidental activation).

• If leaking persists, device will be replaced—guaranteed.

5. Replacement Assurance

Under Sano Gardens’ satisfaction guarantee, you can replace any unit that continues to malfunction after following this guide. Just verify:

• Device is fully charged and button is unlocked.

• Preheat, inhale sequence has been correctly applied.

• Any clog resolved through warming.

If issues continue, replace promptly—no customer left behind.

6. Quick Support Script

Use this steps script during troubleshooting:

• “Is the unit fully charged and did your button light up?”

• “Did you double-tap to preheat and inhale steadily?”

• “Can you warm it gently and try again?”

• After these steps: “Let’s replace it to keep you vaping right away.”

7. Summary Table

Symptom Cause Resolution No vapor, no LED Battery or preheat issue Charge → unlock → 2‑tap → inhale 10× LED blink Battery low or thermal lock Charge → cool → retry, replace if stuck Weak vapor/gurgle Thick oil/clog or pre heat Warm device → correct preheat sequence Leakage/shaking Misuse or defect Upright storage → button lock → replace

Sano Gardens stands by full satisfaction: if these steps don’t fix the issue, simply replace the device. Your confidence in Orchard FX and LiveX AIO—backed by CCELL Tank reliability—is what we guarantee.